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Website Support Technician

Practis is seeking a well-rounded WordPress Website Support Technician with a minimum of 1 year of professional experience building WordPress websites using a LAMP stack (Linux, Apache/Nginx, MySQL, PHP) as well as HTML, CSS and JavaScript. This position is an integral part of a team working to develop, test, deploy, and support WordPress and other CMS based websites.

What You’ll be Doing

  • Manage and resolve incoming support requests through a ticketing system
  • Answer support calls, emails, or online chat regarding website troubleshooting, site updates, plugin updates, server or hosting issues, etc.
  • Make changes to websites with attention to detail using HTML, CSS, JavaScript and PHP
  • Ensure that all design elements, templates and finished solutions work within a variety of browser types. Test websites to ensure proper functionality.
  • Configure, install, and troubleshoot plugins and interactive features for client and internal websites.
  • Clarify task requirements and details.
  • Maintain client and company websites by installing updates, configuring settings, and testing website and application components
  • Researching, investigating, debugging and resolving technical issues as directed by management
  • Evaluating website accessibility (WCAG 2.1 AA) and pagespeed and identifying options and suggesting a course of action
  • Assist the marketing team with coding and other tasks as needed.
  • Quality control work performed
  • Assisting with server maintenance and providing domain, DNS support
  • Providing accurate and timely support by documenting all issues and resolutions in company CRM and Company support center.
  • Assist with the configuration and management of office network & computer devices
  • Responsible for adherence to standards, policies and development guidelines.
  • Understanding of HIPAA requirements is a plus.
  • Ability to work unsupervised, self-motivate and meet deadlines
  • Ability to communicate with account managers and clients
  • Conduct and participate in cross-training with internal staff

What You’ll Need

  • A Bachelor’s degree in Computer Science, Web Development, a related field, or equivalent professional experience.
  • 1+ year of LAMP (RedHat Enterprise Linux, Apache, MySQL/MariaDB and PHP)
  • 1 year of client-side development in HTML5, CSS, and JavaScript (including library support such as jQuery).
  • Proficiency with WordPress Content Management System
  • Experience using Linux shell/command line development/deployment tools a plus.
  • Enthusiasm, with good verbal and written communication skills.
  • Strong attention to detail and technical problem-solving skills

Apply Now