Develop and nurture a robust online reputation for your medical or dental practice
Word of mouth is still one of the strongest factors in acquiring new patients, and that doesn’t just mean person to person communication. In fact, nearly 85% of consumers trust online reviews as much as recommendations from a friend or family member. Do you think your practice can operate with only 15% of your local market?
Practis Reviews is designed with ease in mind for both you and your patients.
The focus is to take care of your existing reviews and entice your patients to inform the public of their positive experiences with your practice. Not only will this assist in acquiring new patients, but it can help your online presence in the form of rankings and views to your main website and third-party listings.
How does our reviews program work?
Upon checkout, patients receive a real-time text or email requesting feedback about their visit with your practice. They can choose what third-party site they wish to leave a review on and you are alerted when they do.
Step 1: Take care of your current reputation.
Regardless of if you have a five-star rating or a two-star rating, monitoring and responding to your existing reviews is important. We’ll help you develop HIPAA compliant responses to your positive and negative reviews, showing the public that your practice cares.
Step 2: Develop strong patient review campaigns.
Patients are usually very vocal about their experiences, and the public wants to see that. While getting your patients to leave reviews while in the office is ideal, we understand it isn’t always feasible. We’re here to help you develop strong, HIPAA compliant campaigns to request reviews on Google, Facebook, Yelp, Healthgrades, and Vitals, ultimately helping your online reputation become stronger. Best of all, this process is 100% automated and seamless for your patients.
Step 3: Be proactive and stay in control of your reputation.
Reputation isn’t something you can set and forget, nor is it something you can do once and be done. It’s important to make sure that the weight of your reviews is strong on all third-party review sites such as Google, Healthgrades, Facebook, ZocDoc, and more. Each month, we’ll actively look at where your reputation needs some strength and help you build successful campaigns for those sources.
Patient Satisfaction Surveys
Gain valuable insight as to how your practice is doing from your patient’s perspective. Using Practis Forms, add a patient satisfaction survey to your website to allow patients to answer questions about your front desk staff, wait times, check-in process, providers, and more. Survey questions can be tailored around your specific practice and or specialty. Once a patient completes your survey, an email notification is sent to you to login and view compiled results. With this data, you can identify areas of improvement, track performance and reward top performers.